Momma Bear — Support

Momma Bear is a private family location & safety toolkit by M4Quick Studios.

Common questions

How do I join my family?

A head of your family (a parent) opens their Den tab, taps Invite by QR, and you scan that code from Family → Join a family → Scan. Joining by QR is what delivers your family's encryption keys to your phone — a typed code alone can't join a secured family.

Why does the app ask for "Always" location?

So your family's map stays current and place alerts work while the app is closed. iOS shows you periodic reminders that the app uses background location; you can change the permission any time in Settings.

A family member shows as quiet or "can't report"

Their row in the Den now says why, in the phone's own words. The usual causes are: Location not set to Always, Background App Refresh turned off, or Precise Location off — that last one makes someone show as "out & about" while they're at home. On their phone: Settings → Momma Bear. A phone that's switched off, has no signal, or had the app force-quit will also go quiet until it's opened again.

Too many notifications

Safety → Alerts. Everyone sets their own: Everything, Important only (the default), or Emergencies only, plus quiet hours and a one-tap "quiet for now" that wears off by itself. SOS and a walk running late always come through. Quieting alerts never stops your location being shared.

I got an alert I know is wrong

Places → Recent alerts lists everything the app has told you. Tap This one was wrong to see the place that sent it — wrong alerts almost always come from a place drawn too big, pinned in the wrong spot, or overlapping another place.

What does "Turn on encryption" do?

It switches the whole family's records to end-to-end encryption with keys only your family holds. Every family phone should be on a current version and joined by QR first. New families are encrypted automatically from the start; if yours isn't, the Den says so at the top.

Crash detection

Crash detection is off by default and best-effort. It alerts your family only — it is not a substitute for calling 911.

Contact

Email mommabear@m4quickstudios.com and we'll get back to you.